The trial begins only after onboarding is complete and you click Start free trial on the final review step. Saving a payment method is required first, but that payment step does not activate the trial on its own.

The current self-serve offer is a 7-day Pro trial with:

That means you can enter the normal workspace and use the credit-consuming product workflows that are available to your organization until the trial ends or the trial credits are exhausted.

Trial usage depends on the trial credit balance. If your organization later reaches zero trial credits, the account enters a trial-depleted state.

When that happens:

While the trial credits are depleted, trial credit purchases and trial seat changes are not available.

Trial conversion to the paid plan is scheduled near the end of the 7-day trial period unless you cancel first.

Paid conversion requires a chargeable saved payment method. If the scheduled conversion reaches execution time and no chargeable payment method remains on file, &AI cancels the trial immediately instead of converting the organization to paid billing.

If the organization converts to a paid plan, any remaining trial credits do not carry into the paid plan.

If you cancel the trial instead of subscribing, the cancellation is immediate.

Admins should go to Admin > Billing first. That is where the current balance, subscription controls, invoices, payment methods, and billing recovery actions live.

If you are not an admin, contact your organization administrator when you hit a trial or billing block. You can also use support chat if you need help understanding what action to take next.